Who We Are

Our website address is: https://auai.glowingdark.com/. This website is part of the glowingdark.com network and serves as the backend for the AUAI Chrome Extension, which helps Amity University students understand assessment questions and receive AI-generated suggestions.

For any privacy-related inquiries, please contact us at support@glowingdark.com.

What Personal Data We Collect and Why We Collect It

We collect only the information necessary to provide and improve our services. This includes both personal and non-personal data.

• Account Information: When users create an account, we collect their name, email address, and password. This allows us to provide login functionality, manage purchased credits, and send important updates related to their account.
• Transaction Data: If you buy credits, we may collect limited billing information. Payment details (like card numbers) are never stored on our servers and are handled securely by our payment processor.
• Service Data: The Chrome Extension may send assessment question text, module names, and answer options to our backend. This non-personal data is used solely to generate AI-based answers and explanations.
• Technical Data: We may log IP addresses, browser types, and general system information for security, analytics, and to ensure stable performance.

We do not collect any sensitive personal information such as government IDs, passwords for external systems, or health data.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized hash of your email address may be sent to the Gravatar service to display your avatar. The Gravatar privacy policy is available at https://automattic.com/privacy/.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from such images.

Contact Forms

If you contact us through a form, we collect the data you enter (such as name and email) to respond to your request. We do not use this data for marketing purposes and retain it only as long as necessary to provide customer service.

Cookies

We use essential cookies to provide login sessions and remember user preferences. These cookies are required for the proper functioning of user accounts. We do not use tracking or advertising cookies.

• If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last one year.
• When you log in, we set up cookies to save your login information and display preferences.
• If you select “Remember Me,” your login will persist for two weeks; otherwise, login cookies expire when you close your browser.

Analytics

We may use privacy-focused analytics tools to understand website performance. These collect anonymized data such as page visits and interaction times. No personally identifiable information is stored. You can opt out of analytics tracking through your browser’s “Do Not Track” settings.

Who We Share Your Data With

We share minimal data only with trusted third-party providers necessary to run our services, including:

• Payment Processors: To process purchases securely. (e.g., Stripe or Razorpay)
• Hosting Providers: To store website data and handle API requests securely.
• Spam Detection Services: For comment and form submission filtering.
• AI Processing Providers: To analyze non-personal question and answer data to generate responses.

All third-party providers comply with strict data protection and confidentiality standards.

How Long We Retain Your Data

We retain personal data for as long as your account remains active. You can request account deletion at any time, which permanently removes your personal data from our system. Non-personal question and AI query data is processed temporarily and automatically deleted after use. Transaction data may be retained for legal or accounting requirements.

What Rights You Have Over Your Data

If you have an account or have left comments, you can request an exported file of the personal data we hold about you, including any data you’ve provided. You can also request that we delete your personal data, except for data we are required to keep for administrative, legal, or security purposes.

Where Your Data Is Sent

Visitor comments and user interactions may be checked through automated spam detection services. Our servers and processing partners are located in secure data centers and may transfer data internationally. Any transfer of data outside the European Union or other regions is protected by standard contractual clauses or equivalent safeguards to maintain data protection compliance.

How We Protect Your Data

We use encryption (HTTPS/TLS), secure servers, and limited access protocols to protect your personal data. Administrative access is restricted and monitored. Regular security updates and audits are performed to minimize risks.

What Data Breach Procedures We Have in Place

In case of a data breach, we have internal procedures to identify, contain, and resolve incidents quickly. Affected users will be notified promptly, and we will report to relevant authorities if legally required.

What Third Parties We Receive Data From

We do not receive personal data from third parties. All data processed originates directly from user activity on our website or Chrome Extension.

What Automated Decision-Making and/or Profiling We Do With User Data

Our AI models process non-personal question and answer data to provide educational suggestions. This does not involve profiling or automated decision-making related to users personally. No user identity or behavioral data is analyzed for marketing or scoring purposes.

Industry Regulatory Disclosure Requirements

We comply with general educational and data protection standards applicable to our operations. We are not part of a regulated financial or medical industry.

Contact Information

For privacy-specific concerns, please contact our team:

Email: support@glowingdark.com
Website: https://glowingdark.com/

Last updated: November 2025